Job Introduction
There are many opportunities to work for the IOPC outside of investigations, where your skills, experience and passion can be utilised. Within the Strategy and Corporate Services Directorate, you will find a wide variety of careers to support our organisational goals of improving confidence in policing whilst developing your own expertise.
The Quality and Service Improvement Team work at the forefront of the IOPC’s drive to deliver exceptional quality and value for money in the service that we provide to all our stakeholders and service users.
We'll assess you against Level 4 behaviours during the selection process, which will be outlined at each stage.
This vacancy is using Success Profiles, to find out more, please click here.
Throughout the recruitment process we will also assess your Experience, Strengths and Values. As part of the application process, you will be asked to complete a statement of suitability based on the essential criteria.
Anticipated assessment and interview dates are w/c 24th October 2022.
Main Responsibility
- Ensure a proactive, continuous improvement approach to delivery of quality assurance and the review of operational work that identifies issues and problems at an early stage
- To oversee and build relationships with stakeholders, managing how the input of external voices are used to improve services
- Identify and set strategic direction for a series of thematic quality reviews, addressing ongoing issues and evaluating processes
- Build systems and processes to deliver business intelligence, identifying broader trends and overseeing targets and measures in partnership with the leadership team in Strategy & Corporate Services, Regional Directors, Head of National Operations and Director of Major Investigations.
- Lead development of organisational approach to quality – and assurance processes to support different parts of the organisation
- Investigate complaints from service users and identify learning required
- Develop solutions in partnership with colleagues to address issues and improve quality
- Lead and manage direct reports to provide a high quality assurance function that assists the IOPC operations function in the provision of consistently high quality work
- Champion the voice of the service user and be an ambassador for service user focus within the organisation
- Manage the budget for the quality and service improvement function ensuring efficient and effective use of resources, value for money and compliance with financial instructions
- Be responsible for the forward business planning of the QSI team including identifying key areas of work, and feeding these in through the annual business planning cycle
- Deputise for the Deputy Director General or Director as required
- Line manage the Operational Standards and Procedures Manager on a temporary basis, to be reviewed
The Ideal Candidate
Essential Experience
- Experience of undertaking of reviews of operational work against quality standards and the development, implementation and operation of compliance and quality assurance systems in a regulatory environment
- Strong communication and interpersonal skills with a positive approach to collaborative working and stakeholder engagement, including influencing and negotiating
- The capacity to be resilient and reliable under pressure, acting with discretion to deal appropriately with confidential matters
- Demonstrated ability to quickly grasp new/complex concepts and assimilate information quickly
- Experience in building, leading and developing a team to achieve stretching goals
- Experience in running assurance programmes
- Experience of developing service improvement
- Experience in handling complaints
Technical
- Educational qualification at undergraduate/bachelor's level or equivalent
Desirable Experience
- Experience of working in the public sector and/or in a regulatory environment
- Understanding of the wider issues impacting on the police complaints system
- Prior experience of handling a budget and exercising financial discipline
- Knowledge of the legal framework in which the IOPC carries out its operational work and recognised quality management and accreditation models and their application
Reasonable Adjustments
The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email humanresources@policeconduct.gov.uk
Package Description
- 27.5 days paid annual leave (increasing with service to 32.5 days)
- Options to carry over, buy or sell annual leave
- Civil Service pension
- PAM employee assistance programme
- Access to Civil Service Sports Council (CSSC) membership
- Staff networks focused on each of the protected characteristics – run for staff, by staff
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity behaviours
Additional Information:
The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions.
Any move to Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us.
This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process.
About the Company
As a completely independent organisation, the IOPC seeks to uphold the rights of the public and investigate the most serious matters, including deaths following police contact, to promote learning and influence change in policing. The IOPC is an organisation steeped in history, influenced by significant figures such as Stephen Lawrence and Sir William Macpherson. We are looking for people to uphold our core values, and in return we will give you a supportive and inclusive work environment to flourish in.
Be yourself
The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do.
- As a silver standard Stonewall employer, we continue to commit to being a LGBTQ+ employer through the work of our Pride LGBTQ+ Staff Network, creating welcoming environments for lesbian, gay, bi and queer people.
- We are pleased to share that we are a signatory of the Business in the Community Race at Work Charter. The Charter is composed of five calls to action for leaders and organisations across all sectors.
- Being a Disability Confident employer, the IOPC is dedicated to removing the barriers for disabled people to thrive in the workplace.
- Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme, to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive.
