Job Introduction
As a Business Improvement Lead, you will be welcomed into a dynamic and inclusive Business Development Team. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes and this is your opportunity to enter into the varied world of IOPC Business Development, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.
To apply for this role you will need to upload a CV to your profile. You will also be asked to write a Statement of Suitability and answer questions based on the following Level 3 behaviours:
- Working together
- Seeing the big picture
This vacancy is using Success Profiles, to find out more, please click here.
If you were shortlisted for interview you will be provided with further information about how you will be assessed.
Anticipated assessment and interview dates are w/c 20 May.
Main Responsibility
Main responsibility and activities will include:
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Research, design, implement and evolve an innovation and improvement methodology tailored to the IOPC and its Strategic Plan
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Train and coach staff in the IOPC improvement culture, methodology and tools and techniques so that skills, knowledge and culture are embedded into how staff work
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Work with internal and external stakeholders to design new policies, processes and organisational structures that enable sustainable efficiency improvements
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Lead cross-cutting work that improves how we deliver key processes working with staff from across IOPC in order to deliver a balanced set of benefits to the Service User, IOPC and its staff
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Lead improvement work using appropriate tools and techniques that enable effective Definition, Measurement, Analysis, Improvement and Control of business problems and end to end process improvements
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Train, coach and mentor leaders and staff across the organisation to drive innovation and improvement
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Share learning and provide support to staff across the public sector
The Ideal Candidate
Essential
Experience
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Proven experience of implementing practical improvements in a complex environment
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Excellent problem solving skills and experience of using and teaching structured problem solving techniques
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Experience of complex data analysis to help solve problems
Skills and Abilities
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The post holder must have attained a Six Sigma black belt, an equivalent Lean or other Continuous Improvement qualification
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Exceptional communicator, with ability to engage and influence staff at all levels
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Good IT Skills in particular – Visio / PowerPoint / Excel
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Commitment to excellence, integrity and valuing diversity in all that they do
Desirable
Experience
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Experience of working with Customer Service Excellence model
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Experience of working in major Change Programmes including management system wide improvement/design
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Experience of using design thinking
Skills and Abilities
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Attained or working towards MSc or equivalent in Continuous Improvement
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ICIPS fellow or accreditation to Practitioner level
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A professional qualification in Organisational Design and Development
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Good IT skills in specialist IT packages – Power BI, SharePoint
The role requires clearance to BPSS
National security vetting: clearance levels - GOV.UK (www.gov.uk)
Reasonable Adjustments
- Extra time for presentations or interview questions
- Formatting changes such as colours for text or background on written assignments
- Questions presented in writing during interviews
If you require any reasonable adjustments to our recruitment process, please email campaigns@policeconduct.gov.uk
#IND
Package Description
- 27.5 days paid annual leave (increasing with service to 32.5 days)
- Options to carry over, buy or sell annual leave
- Civil Service pension
- Civil Service maternity leave package
- PAM employee assistance programme
- Access to Civil Service Sports Council (CSSC) membership
- Cycle to work scheme
- Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
- Car Leasing Scheme
- Staff networks focused on each of the protected characteristics – run for staff, by staff:
- Enable Network
- Welsh Network
- Pride and LGBTQI+ Network
- Sex and Family Network
- Race, Religion and Belief Network
- All Ages Network
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity behaviours
Additional Information:
The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions.
The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us.
This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process.
Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Emotional Consideration:
In performing this role, you may have occasional exposure to distressing material which will likely be impactful, traumatic and challenging. Given the nature of the work, it is also possible that you will have contact with individuals who are experiencing extreme distress. The IOPC recognises this and offers all staff a range of wellbeing provisions, including TRiM (Trauma Risk Management) peer-to-peer support, a dedicated Wellbeing Advisor, and access to free confidential counselling. All staff are strongly encouraged to proactively access and engage with the support available. If you would like to speak about this element of the role with somebody already doing similar work at the IOPC, please contact campaigns@policeconduct.gov.uk and this can be arranged.
Rydym yn croesawu ymgeiswyr i ymgeisio am rolau trwy gyfrwng y Gymraeg fel eu dewis iaith.
About the Company
As a completely independent organisation, the IOPC seeks to uphold the rights of the public and investigate the most serious matters, including deaths following police contact, to promote learning and influence change in policing. The IOPC is an organisation steeped in history, influenced by significant figures such as Stephen Lawrence and Sir William Macpherson. We are looking for people to uphold our core values, and in return we will give you a supportive and inclusive work environment to flourish in.
Be yourself
The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do.
- As a silver standard Stonewall employer, we continue to commit to being a LGBTQ+ employer through the work of our Pride LGBTQ+ Staff Network, creating welcoming environments for lesbian, gay, bi and queer people.
- We are pleased to share that we are a signatory of the Business in the Community Race at Work Charter. The Charter is composed of five calls to action for leaders and organisations across all sectors.
- Being a Disability Confident employer, the IOPC is dedicated to removing the barriers for disabled people to thrive in the workplace.
- Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive.
