Support Worker

Main Responsibility

Supporting the Casework Manager to access information and documentation relevant to his role, including by:

Using software to convert documents to formats which the Casework Manager can read using his computer speech software and checking the converted output for accuracy.

Accurately typing up documents or sections of documents which cannot be converted automatically, to enable the Casework Manager to read the documents.

Reading aloud documents or sections of documents as directed by the Casework Manager.

Reviewing documents to identify specific information or types of information, as instructed by the Casework Manager.

Providing accurate, detailed and impartial verbal and written descriptions of relevant visual evidence (such as CCTV, photographs and police body-worn video footage), some of which is likely to be emotionally distressing, to enable the Casework Manager to make fully informed and independent decisions.

Where necessary, entering and updating information into IOPC Case Management Systems as instructed by the Casework Manager, to a high degree of accuracy.

Assisting the Casework Manager to ensure that the visual formatting of documents which he creates and edits appears visually as intended, and that the formatting aligns with IOPC branding and communications guidelines.

Supporting the Casework Manager to access and use some parts of IOPC I.T. systems which are not compatible with his computer speech software, by reading and describing information as required and carrying out basic computer tasks, as instructed.

Providing all assistance necessary to enable the Casework Manager to access information relevant to his role, including through adapting training materials to make them accessible to the Casework Manager and supporting him during in-person and remote training, which may involve occasional travel.

Where necessary, physically guiding the Casework Manager into and around IOPC buildings, and in unfamiliar environments, to assist with his orientation. Full training on this aspect of the role will be provided. Further general information and videos on how to guide a blind person is available on This page on the website of the Royal National Institute of Blind People (RNIB).

Assisting the Casework Manager with administration required to submit claims for reimbursement of support costs to the government Access to Work scheme (full training will be provided).

When not required to provide support to the Casework Manager, undertake general Casework support tasks within the admin hub as required, including:

Referrals

• Creation of new referrals on CMS
• Forward referrals to appropriate department
• Ensure all documents and information are saved to the case and media encrypted and sent to the appropriate decision

Media

• Create and manage file parts and media for the directorate
• Copy and conversion of all media types, including BWV and CCTV.
• Downloading of media and investigation papers from cloud-based applications. 

 Any other reasonable duties.

Please refer to the Job Description for full role responsibilities. 

The Ideal Candidate

The Ideal Candidate:

Desirable

Previous experience of supporting a disabled person, either in employment or through providing other support to enable their independence, choice and control.

An understanding and appreciation of the social model of disability.

Experience

This job would be well-suited to some people who have worked as “personal assistance” to disabled people funded by social services “direct payments”, where the disabled client is the employer. Such roles require an understanding that the client can and must make their own decisions. Experience working in administrative roles is also desirable.
 

Skills and Abilities

The below skills and abilities listed are essential for this role.

• Strong attention to detail and accuracy.
   
• Excellent written and verbal communication skills, to be able to describe visual information such as video footage in a clear, accurate and succinct manner.
   
• The ability to pro-actively identify problems or barriers encountered and to suggest and implement creative solutions to these challenges.
   
• Competent typing skills and a willingness to further develop these skills
• ICT/Microsoft Office literate.
   
• Knowledge of different file formats, including PDFs, image and text-based file formats.
   
• The ability to quickly learn to use unfamiliar software and ICT systems to achieve objectives.

We believe that diverse perspectives contribute to a more innovative and dynamic workplace. We actively encourage applications from individuals who are typically under-represented or disadvantaged in society. This includes women, people from ethnically diverse backgrounds, parents and carers, and disabled candidates, including neurodiverse candidates. 

We are committed to providing equal opportunities for all applicants and creating an inclusive environment where diverse perspectives are valued and supported.

The role requires clearance to BPSS

National security vetting: clearance levels - GOV.UK (www.gov.uk)

Reasonable Adjustments:

The IOPC is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used. 

Please refer to our Reasonable Adjustment guidance document linked to this job advert on how to access Reasonable Adjustments with us. 

Package Description

What we Offer:

• 27.5 days paid annual leave (increasing with service to 32.5 days) 
• The option to buy, sell, or carry over annual leave is reviewed each year and offered when possible
• Voluntary Health Cash Plan provided by BHSF
• Civil Service pension
• Civil Service maternity leave package
• PAM employee assistance programme
• Access to Civil Service Sports Council (CSSC) membership
• Cycle to work scheme
• Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
• Car Leasing Scheme
• Staff Networks focussed on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network
• Learning and development tailored to your role.
• An environment with flexible working options
• A culture encouraging inclusion and diversity

Additional Information:

Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

In line with the IOPC recruitment and Selection Policy, we recommend that the internal colleagues make an early application within the first seven days, so that we can see if there is enough interest within the organisation to keep the role internal for the full advert live period. We will review the number of applications after the first seven days and the role may be advertised externally after this period. Please see the Recruitment and Selection Policy Guidance, which is available on the Hub, for further information.

Emotional Consideration:

In performing this role, you will have regular exposure to distressing material which will likely be impactful, traumatic and challenging. The IOPC recognises this and offers all staff a range of wellbeing provisions, including TRiM (Trauma Risk Management), peer-to-peer support, a dedicated Wellbeing Advisor, and access to free confidential counselling. All staff are strongly encouraged to proactively access and engage with the support available. If you would like to speak about this element of the role with somebody already doing similar work at the IOPC please contact recruitment@policeconduct.gov.uk and this can be arranged. 

Rydym yn croesawu ymgeiswyr i ymgeisio am rolau trwy gyfrwng y Gymraeg fel eu dewis iaith.

About the Company

Be yourself:

The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do. 

• Being a Disability Confident employer, the IOPC is dedicating to removing the barriers for disabled people to thrive in the workplace. Please refer to our Reasonable Adjustment guidance document linked to this job advert on how to access Reasonable Adjustments with us. 
• Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive.

Working conditions

For this role, the candidate will need to attend the office three days a week to provide in-person support to the Casework Manager.

The required office attendance will be on a Mondays, Tuesdays and Thursdays to align with the Casework Manager’s working days, with working hours from 07:45 to 16:30. The remainder of their contractual hours can be worked either from the office or home on Wednesdays and Fridays.

There will be an expectation for the Support Worker to coordinate their annual leave with the Casework Manager they support, to ensure continuity of service. Wherever possible, annual leave should be planned and mutually agreed in advance, taking into account the Casework Manager’s requirements and the Support Worker’s individual needs. In circumstances where annual leave cannot be aligned, the Support Worker may be required to undertake alternative duties outlined in this job description.