Operations Standards and Procedures Manager

Main Responsibility

• Leading and supervising a team to review and update all Operations standards content.  

• Quality assuring and approving all final Operations Standard content.  

• Reporting to Boards about the progress of the work.  

• Working with ICT to  develop the site to ensure usability and manage the transfer to internal platforms. This will likely include engagement with the users, as well as developers, chairing a working group and managing/overseeing the project 

• Working with and supporting colleagues in other teams and directorates who plan to develop operational policy and/or guidance. 

• Ensuring any new or existing content is clear and accessible to busy operational teams 

• Developing new guidance in a co-production model with operational staff 

• Developing operational policy 

• Leading work to publish aspects of operational standards 

• Working with the Learning and Development team to ensure any changes to operational policy and guidance are reflected in training.   

• Communicating with staff about the progress of work. 

• Communicating with staff about changes to operational guidance.  

• Monitoring, triaging and responding to all feedback and change requests.  

• Horizon scanning and identifying future changes to the operations manual. 

• Prioritising changes to the operations manual. 

• Developing, quality assuring and approving new content. 

• Build, maintain and manage supplier relationships, commission improvement work and oversee testing and implementation. 

The Ideal Candidate

Essential

• Experience of developing standards, procedures, policies or guidance in an operational environment.
• Experience of quality assuring written material such as policies and guidance.
• Experience of using data to monitor performance and drive improvement.
• Experience of designing and implementing changes to ways of working to drive improvements in efficiency, productivity, quality and customer service.
• Experience of leading and supervising a team to plan, deliver and
  evaluate projects.
• Experience of planning, project delivery and reporting against plans.
• Experience of working collaboratively with a wide variety of internal
  stakeholders to produce deliverables, anticipate issues and manage
  resistance to change.
• Experience of leading engagement with staff and stakeholders, for example, by leading presentations, road shows, public speaking or workshops.
• Highly developed written and presentation skills, with the ability to present complex data in an accessible format.
• Highly developed IT skills including use of MS Word and MS Excel.
• Ability to work in a busy and challenging environment independently,
  confidently and with initiative.

Desirable Experience

• Experience of managing projects according to PRINCE2.
• Experience of using MS Project and MS Visio.
• Experience of working within a regulated environment.
• Knowledge and understanding of the IOPC’s operational work, including referrals, appeals and investigations.
• Experience with content management systems
• Understanding of continuous improvement tools and methods, and experience of applying them

Reasonable Adjustments

The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email humanresources@policeconduct.gov.uk

Internal Tag "IND"

Package Description

• 27.5 days paid annual leave (increasing with service to 32.5 days)
• Options to carry over, buy or sell annual leave
• Civil Service pension
• PAM employee assistance programme
• Access to Civil Service Sports Council (CSSC) membership
• Staff networks focused on each of the protected characteristics – run for staff, by staff
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity behaviours

Additional Information:

The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions.

Any move to Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us.

This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process.

About the Company

As a completely independent organisation, the IOPC seeks to uphold the rights of the public and investigate the most serious matters, including deaths following police contact, to promote learning and influence change in policing. The IOPC is an organisation steeped in history, influenced by significant figures such as Stephen Lawrence and Sir William Macpherson. We are looking for people to uphold our core values, and in return we will give you a supportive and inclusive work environment to flourish in.

Be yourself

The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do.

• As a silver standard Stonewall employer, we continue to commit to being a LGBTQ+ employer through the work of our Pride LGBTQ+ Staff Network, creating welcoming environments for lesbian, gay, bi and queer people.
• We are pleased to share that we are a signatory of the Business in the Community Race at Work Charter. The Charter is composed of five calls to action for leaders and organisations across all sectors. 
• Being a Disability Confident employer, the IOPC is dedicated to removing the barriers for disabled people to thrive in the workplace.
• Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Operation Hotton, to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive.