Job Introduction
Job Title: ICT Service Delivery Manager- Service Integration and Management
Grade: 14
Salary: £53,760 (plus £4438 London weighting if based in London)
Location: Any IOPC office with remote working flexibility
There are many opportunities to work for the IOPC outside of investigations, where your skills, experience and passion can be utilised. Within the Strategy and Corporate Services Directorate, you will find a wide variety of careers to support our organisational goals of improving confidence in policing whilst developing your own expertise.
The ICT Service Deliver Manager SIAM role is key within both the ICT team and the IOPC, with responsibility for providing efficient and appropriate Service Management governance processes and procedures that underpin the successful integration and operation of multiple ICT service providers.
The role integrates individual supplier functions to deliver a robust and effective ICT service, whilst ensuring all commercial requirements, service quality and performance are monitored.
We’ve already started our journey to the cloud but it’s by no means complete. You can expect to be setting and influencing the corporate technology strategy as we continue to invest in our cloud platforms, designing systems that are resilient, built for change and have an impact across the whole of the IOPC and its stakeholders.
The Independent Office for Police Conduct exists to investigate complaints fairly and thoroughly.
The IOPC has the power to initiate, carry out and oversee investigations. It is also responsible for monitoring the way complaints are handled by local police forces.
The ICT Service Deliver Manager SIAM within the IOPC can expect to work in a progressive and dynamic organisation with declared and strong core values. The work will be fulfilling and offer considerable opportunities for personal growth and satisfaction.
We'll assess you against these Level 3 behaviours during the selection process:
- Making Effective Decisions
- Managing a Quality Service
- Changing and Improving
- Communicating and Influencing
- Seeing the Big Picture
This vacancy is using Success Profiles, to find out more, please click here.
Throughout the recruitment process we will also assess your Experience, Strengths, Technical skills and Values. As part of the application process, you will be asked to complete a statement of suitability based on the essential criteria.
This advert may close early due to high applications.
Main Responsibility
The ICT Service Delivery Manager (SIAM) is responsible for owning ICT service management commercial and governance processes, management of 3rd party suppliers, supporting ICT project delivery, as well as the line management, leadership and co-ordination of in-house teams supporting business as usual ICT services.
Including:
- Contributing to the corporate, strategic and tactical direction for ICT services
- Customer support, delivery of production ICT services (both application and infrastructure)
- Ownership of new or evolving business requirements, ensuring they are translated into new or revised services that align with the ICT Architectural Principles
- Lead or contribute to ICT infrastructure and strategic technology change projects
- Governance and compliance of software licencing arrangements
- Contribution to the development and implementation of ICT security processes and compliance requirements, especially in the supply-chain
- Deputising for the Deputy Head of ICT and representing the service as a whole
- Delegated operational and project procurement activities
- Oversight of operational & project budgets
The post holder will be expected to gain or hold security clearance to SC level.
Key Relationships:
The post holder will work closely with internal and external stakeholders at all levels, but with a focus on senior stakeholders and key business change drivers.
This will involve close working relationships with other senior managers, Information Asset Owners, Business Owners, ICT Business Relationship Managers, the ICT Security & Information Assurance Manager and with external supplier managers and their staff.
The post holder will advise and support the ICT senior management team in developing ICT strategy and governance in accordance with business requirements, responding to and providing strategic and tactical direction for business change.
As a primary operational client-side contact, the post holder will lead on resolving high profile issues and managing suppliers to ensure a high standard of service at all levels.
The post holder will contribute to the following best practice processes: Daily incident reporting, Change Advisory Board, change request, problem review, project boards, risk review, supplier management and Continual Improvement initiatives. Where required, report on BAU activities and change programmes.
The Ideal Candidate
The post holder must be able to demonstrate:
- Experience of working client side in an outsourced ICT environment and supplier management against SLAs, monitoring performance against service level agreements, participating in effective working relationships to deliver continuous improvement
- Knowledge of and experience of working with procurement frameworks
- Experience of managing the performance of information / information technology and telecommunications systems services
- Experience of implementing ICT governance and change management processes
- Experience of working in a secure environment
- Significant knowledge of end user delivery and support
- Knowledge of case management systems
- ITIL Foundation qualified
- Understanding of the legal issues relating to IS/IT e.g. GDPR, Freedom of Information and Computer Misuse Acts, copyright, intellectual property rights
- Experience of managing in house teams to deliver high quality services and outcomes
- Experience of building strong working relationships with a variety of stakeholders
- Strong customer focus
- Ability to manage technically diverse teams to deliver agreed outcomes
- Experience in delivering strategic and tactical technology change
- Project management experience
- Good communication and negotiation skills
- Positive can-do attitude and flexibility of approach
- Degree, professional qualification or equivalent experience in an Information technology related subject and project management
Reasonable Adjustments
The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed, from extra time to formatting changes, to name a mere few. If you require any reasonable adjustments to our recruitment process, please email humanresources@policeconduct.gov.uk
Package Description
- 27.5 days paid annual leave (increasing with service to 32.5 days)
- Options to carry over, buy or sell annual leave
- Civil Service pension
- PAM employee assistance programme
- Access to Civil Service Sports Council (CSSC) membership
- Staff networks focused on each of the protected characteristics – run for staff, by staff
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity behaviours
Additional Information:
The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions.
The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us.
This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process.
Any move to Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
About the Company
As a completely independent organisation, the IOPC seeks to uphold the rights of the public and investigate the most serious matters, including deaths following police contact, to promote learning and influence change in policing. The IOPC is an organisation steeped in history, influenced by significant figures such as Stephen Lawrence and Sir William Macpherson. We are looking for people to uphold our core values, and in return we will give you a supportive and inclusive work environment to flourish in.
Be yourself
The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do.
- As a silver standard Stonewall employer, we continue to commit to being a LGBTQ+ employer through the work of our Pride LGBTQ+ Staff Network, creating welcoming environments for lesbian, gay, bi and queer people.
- We are pleased to share that we are a signatory of the Business in the Community Race at Work Charter. The Charter is composed of five calls to action for leaders and organisations across all sectors.
- Being a Disability Confident employer, the IOPC is dedicated to removing the barriers for disabled people to thrive in the workplace.
- Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive.
