Job Introduction
What we offer
- 27.5 days paid annual leave (increasing with service to 32.5 days)
- Options to carry over, buy or sell annual leave
- Civil Service Pension
- Civil Service maternity leave package
- PAM employee assistance programme
- Access to Civil Service Sports Council (CSSC) membership
- Cycle to work scheme
- Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
- Car Leasing Scheme
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity behaviours
- Staff Networks focussed on each of the protections characteristic - run by staff, by staff:
- Enable Network
- Welsh Network
- Pride and LGBTQI+ Network
- Sex and Family Network
- Race, Religion and Belief Network
- Age Network
Additional Information
The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions.
The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us.
This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process.
Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Emotional Consideration
In performing this role, you will have regular exposure to distressing material which will likely be impactful, traumatic and challenging. Given the nature of the work, it is also possible that you will have contact with individuals who are experiencing extreme distress. The IOPC recognises this and offers all staff a range of wellbeing provisions, including TRiM (Trauma Risk Management), peer-to-peer support, a dedicated Wellbeing Advisor, and access to free confidential counselling. All staff are strongly encouraged to proactively access and engage with the support available. If you would like to speak about this element of the role with somebody already doing similar work in the IOPC please contact campaigns@policeconduct.gov.uk and this can be arranged.
Rydym yn croesawu ymgeiswyr i ymgeisio am rolau trwy gyfrwng y Gymraeg fel eu dewis iaith.
Purpose
As a Casework Manager, you will be welcomed into a dynamic and inclusive Operations Team. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes, and this is your opportunity to enter into the varied world of IOPC Operations, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.
Our Casework Managers assess, understand, evaluate and reach decisions on reviews regarding police investigations to serious complaints. In short, they evaluate the circumstances following complaints made by members of the public after interacting with the police; weighing the available evidence, considering the relevant legislation, reports and analysis to reach a conclusion, which can range from no fault, to learning recommendations for the force/officer training, or a recommendation that disciplinary proceedings should take place.
As a Casework Manager, you will be accountable for your decisions as they affect the lives of both members of the public and police officers; the decisions you reach have the potential to make a difference to the public’s confidence in the police and policing in the UK.
The role of Casework Manager is equally challenging as it is rewarding. It is important to remain impartial and unbiased when performing the role, and ensure that our decisions are fair, balanced and supported by the legislation and available evidence. The decisions made by IOPC Casework Managers are final and can only be challenged in the courts. Therefore, the cases you complete must be of a high quality and supported by a sound rationale.
As a Casework Manager, you will be provided with in-depth bespoke and tailored training about a variety of subjects which will be relevant to your role. We invest significantly in our Casework Managers; closely supporting them to improve their knowledge and experience to effectively perform their role. The organisation has a variety of other departments, including Legal, Subject Matter Networks and an Oversight Team, who offer specialist support and guidance to Casework Manager’s when they are reaching their decisions.
If you are looking for an unconventional ‘desk based’ role that offers you the opportunity to develop a strong and transferrable skill-set to build your career from be well-supported by the organisation, and have a tangible positive impact on policing and the public in the UK, please consider applying.
Success Profiles
This vacancy is using Success Profiles, to find out more please click here. We'll assess you against the following level 2 behaviours during the application process:
- Making effective decisions
For successful candidates who reach the assessment stage, we will provide further details of what will be assessed.
Throughout the entire recruitment process we may also assess your other Behaviours, your Experience, Strengths and Values.
We anticipate interviews to take place between 16 September and 4 October 2024.
Main Responsibilities
This is a challenging, interesting position with a variety of work, which requires good judgement and an analytical, methodical mindset as well as the resilience to analyse the finer details of the circumstances of the complaint; which itself is often of a sensitive nature.
You will be expected to handle a wide variety of cases and subject matters, ranging from reviews following police complaint investigations, to reviewing Death and Serious Injury reports completed by the police, before communicating your assessment to a variety of interested parties and stakeholders, tailoring your communication to the audience appropriately. You may also be required to communicate your decision to other stakeholders, both internal and external.
Customer Service and relationship management
• Ensuring customer service principles are met when interacting with appellants, appropriate authorities and other interested parties and explaining the reasons for decisions taken by the organisation.
• Assess and make recommendations or decisions in accordance with the Scheme of Delegation on: investigation and other handling reviews, suspended complaint challenges, and death and serious injury local investigation reports.
• Conduct correspondence and communicate over the telephone, with members of the public and appropriate authorities.
• Ensure that each case is dealt with promptly, objectively, and in accordance with the relevant legislation.
• Critically analyse evidence and information provided to the organisation.
• Assess whether the level of information provided by Appropriate Authorities is adequate.
• Obtain further information as required to assist in analysis of the information.
• Exercise your considerable levels of discretion and autonomy in reaching clear decisions based on the evidence.
• Write clear concise reports containing analysis of the evidence, explain findings and conclusions, and recommend appropriate action.
• Make, or advise others to make, learning recommendations, recommendations for disciplinary action and directions to take disciplinary action.
• Prepare files for disclosure to the relevant parties when appropriate.
• Observe misconduct proceedings stemming from upheld reviews.
• Share learning acquired from your work with colleagues and stakeholders to improve the quality of decision making.
• Help the IOPC affect wider positive change by carrying out a range of activities such as training events and working with external stakeholders.
Person Specification
Essential Experience
• Relevant experience, of complaints handling or of dealing with a direct service to the public where contentious and difficult issues have to be dealt with sensitively.
• Evidence of well-developed critical thinking skills; able to gather and use information to carry out enquiries and form sound judgements.
• Evidence of strong oral and particularly written communication skills, backed up with good computer literacy.
• Proven ability to show initiative and contribute in a changing environment.
This role requires clearance to BPSS
National security vetting: clearance levels - GOV.UK (www.gov.uk)
Reasonable Adjustments
The IOPC is a diverse and inclusive workplace and we want to help you demonstrate your full potential whatever type of assessment is used. We are open to providing you with the tools you need to succeed. Whilst this list is not exhaustive, please see potential reasonable adjustments below that we can provide:
- Extra time for presentations or interview questions
- Formatting changes such as colours for text or background on written assignments
- Questions presented in writing during interviews
If you require any reasonable adjustments to our recruitment process, please email campaigns@policeconduct.gov.uk
About Us
As a completely independent organisation, the IOPC seeks to uphold the rights of the public and investigate the most serious matters, including deaths following police contact, to promote learning and influence change in policing. The IOPC is an organisation steeped in history, influenced by significant figures such as Stephen Lawrence and Sir William Macpherson. We are looking for people to uphold our core values, and in return we will give you a supportive and inclusive work environment to flourish in.
Be Yourself
The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do.
- As a silver standard Stonewall employer, we continue to commit to being a LGBTQ+ employer through the work of our Pride LGBTQ+ Staff Network, creating welcoming environments for lesbian, gay, bi and queer people.
- We are pleased to share that we are a signatory of the Business in the Community Race at Work Charter. The Charter is composed of five calls to action for leaders and organisations across all sectors.
- Being a Disability Confident employer, the IOPC is dedicated to removing the barriers for disabled people to thrive in the workplace.
- Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive.
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