Job Introduction

Apprenticeship Opportunity

This role is ideal for someone who is organised, keen to learn, and looking to start or build a career within administration and casework.

This apprenticeship offers a fantastic opportunity to gain practical, hands-on experience, develop professional skills, and work towards a recognised Business Administration Level 3 qualification, all while earning a salary.

Please note: due to the sensitive material associated with this role, we can only accept applications from candidates aged 18 and over.

As an Apprentice Casework Administrator, you will be welcomed into a dynamic, supportive and inclusive Investigations, Oversight and Casework Directorate. You will be supported throughout your apprenticeship as you develop the skills and knowledge needed to become a confident and capable Casework Administrator.

The Administration Hub can be the first contact point for members of the public and other agencies in regard to Appeals/Reviews and Police Referrals. The Administration Hub receives referrals about serious matters from appropriate Authorities and Appeals or Reviews from members of the public who made a complaint and are dissatisfied with the Appropriate Authorities handling of their complaint. The Administration Hub will collate all relevant information and direct cases and correspondence to the correct internal department.

Your role will involve collating relevant information and ensuring cases and correspondence are directed to the correct internal team.

Location and working conditions

This role is based in Sale, and no alternative locations can be considered

During your first two weeks, you will be required to attend the Sale office Monday to Thursday for training

Following this, you will be expected to be office-based at least two days per week, currently Tuesdays and Thursdays

Learning & Development:

As part of your apprenticeship:

You will spend 20% of your working time completing off-the-job learning, coursework and external training
You will receive support from an approved apprenticeship provider and your line manager
During your remaining time, you will build confidence working in a professional environment, taking responsibility and contributing to real business objectives

The Apprentice is an approximate 24-month programme with a permanent role offered at the end, following successful completion of the apprenticeship and satisfactory job performance. Starting salary: £20,073.75 rising to £26,765 upon successful completion.

We'll assess you against these Administrative Assistant (AA) Level behaviours during the selection process:

Working Together
Managing a Quality Service
Communicating and Influencing

This vacancy is using Success Profiles, to find out more, please click here.

Throughout the recruitment process we will also assess your Experience.

As part of the application process, you will be asked to complete three sift questions based on the essential criteria.

Those who reach the assessment stage will complete a Written Exercise and attend a virtual MS Teams Success Profile interview.

The intended timeframes we are working towards are as follows:

Role will be advertised from Friday 1 May until Wednesday 12 May 2026.
All applications will be reviewed by our assessors
W/C 26 May 2026: Successful candidates will be invited to assessment
Friday 29 May 2026: Shortlisted candidates will be invited to complete a written task via email
W/C 1 June 2026: Assessments will commence and anticipated to take place on Monday, Tuesday and Wednesday.

If we deviate away from these dates, we will keep candidates informed via email.

Main Responsibility

Contact point for the Appropriate Authorities who are requesting an update on an allocation of an appeal/review or a referral.
Contact point for members of the public prior to allocation of Appeals & Reviews, advising on allocation times, appeal rights, and how to submit appeals and further information.
Creation of new Appeals/Reviews on CMS
Acting as single point of contact (SPOC) for certain appellants dealing specifically with the setting up of their appeals/reviews ensuring they are provided with a consistent service
Updating and maintaining allocation spreadsheets, including allocating for Senior Casework Managers.

Please refer to the Job Description for full role responsibilities.

The Ideal Candidate

The Ideal Candidate:

Essential Experience:

IT literate including competency in Microsoft Office and electronic databases in particular having good Microsoft Excel skills in order to collate, store and present data.
Ability to work on own initiative
Must have high integrity with an ability to act with discretion and to deal appropriately with confidential matters (this post requires Security Clearance)
Ability to deal appropriately with a wide range of people at all levels, both within and outside the IOPC
A flexible approach to work, including the ability to work to tight deadlines and to deal with changing priorities.
Good oral and written communication skills
Must be proactive in approach to work
The ability to deal with high profile, sensitive matters, which sometimes can be of an upsetting nature.

Desirable Experience

Some knowledge of the work of the IOPC and key legislation which governs its operation
Good oral and written communication skills in Welsh.
Knowledge and experience of dealing with digital media, including encryption.

We believe that diverse perspectives contribute to a more innovative and dynamic workplace. We actively encourage applications from individuals who are typically under-represented or disadvantaged in society. This includes women, people from ethnically diverse backgrounds, parents and carers, and disabled candidates, including neurodiverse candidates.

We are committed to providing equal opportunities for all applicants and creating an inclusive environment where diverse perspectives are valued and supported.

The role requires clearance to BPSS

National security vetting: clearance levels - GOV.UK (www.gov.uk)

Reasonable Adjustments:

The IOPC is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of assessment is used.

Please refer to our Reasonable Adjustment guidance document linked to this job advert on how to access Reasonable Adjustments with us.

Package Description

What we Offer:

27.5 days paid annual leave (increasing with service to 32.5 days)
The option to buy or carry over annual leave is reviewed each year and offered when possible
Voluntary Health Cash Plan provided by BHSF
Civil Service pension
Civil Service maternity leave package
PAM employee assistance programme
Access to Civil Service Sports Council (CSSC) membership
Cycle to work scheme
Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
Car Leasing Scheme
Staff Networks focussed on each of the protected characteristics - run for staff, by staff: Enable Network, Age Network, Welsh Network, Pride and LGBTQ+ Network, Sex and Family Network, Race, Religion and Belief Network
Learning and development tailored to your role.
An environment with flexible working options
A culture encouraging inclusion and diversity

Additional Information:

Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Although we are currently unable to guarantee a longer or more permanent contract, if the role can be extended or made permanent, the successful post holder may be offered the role first without further interview.

Emotional Consideration:

In performing this role, you will have regular exposure to distressing material which will likely be impactful, traumatic and challenging. Given the nature of the work, it is also possible that you will have contact with individuals who are experiencing extreme distress. The IOPC recognises this and offers all staff a range of wellbeing provisions, including TRiM (Trauma Risk Management), peer-to-peer support, a dedicated Wellbeing Advisor, and access to free confidential counselling. All staff are strongly encouraged to proactively access and engage with the support available. If you would like to speak about this element of the role with somebody already doing similar work at the IOPC please contact recruitment@policeconduct.gov.uk and this can be arranged.

Rydym yn croesawu ymgeiswyr i ymgeisio am rolau trwy gyfrwng y Gymraeg fel eu dewis iaith.

About the Company

Be yourself:

The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do.

Being a Disability Confident employer, the IOPC is dedicating to removing the barriers for disabled people to thrive in the workplace. Please refer to our Reasonable Adjustment guidance document linked to this job advert on how to access Reasonable Adjustments with us.
Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive.

Working Conditions

The IOPC operates a hybrid working policy which requires all staff to work an average of 40% of their contractual hours at their office base (or another office for business reasons). Office attendance time includes in-person training, meetings with stakeholders and families, and attending events.

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