Job Introduction
As an Apprentice Casework Manager, you will be welcomed into a dynamic and inclusive directorate working towards obtaining a Business Administration Level 3 Apprenticeship to become a Casework Administrator. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes and this is your opportunity to enter into the varied world of IOPC Business Admin, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.
The role assists the organisation by preparing cases, liaising with stakeholders and providing all aspects of administrative support.
As an apprentice you will have the opportunity to undertake a Business Administration Apprenticeship Level 3, gaining a professional qualification and working towards undertaking the full role of an Casework Administrator. You will spend 20% of your time working on coursework/external training and you will receive support from an approved apprentice provider and your line manager. The rest of the time you will be learning administration and support skills and helping to provide a full administrative support service as part of a team.
We'll assess you against these Level 1 behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Working Together
- Making Effective Decisions
The use of Artificial Intelligence (AI) has become common place in modern society. Candidates are encouraged not to use AI programmes when completing their applications for roles at the IOPC. We encourage candidates to utilise their own skills and experiences when answering sift questions.
This vacancy is using Success Profiles, to find out more, please click here.
Throughout the recruitment process we will also assess your Experience, Strengths, and IOPC Values. As part of the application process, you will be asked to complete 4 sift questions based on the essential criteria.
Anticipated assessment and interview dates are the week commencing 4th November.
We reserve the right to close this advert early if a high number of applications is received.
Main Responsibility
1. General Duties
- Opening all post sorting and scanning it
- Search and retrieval of files / miscellaneous post etc.
- Contact point for the Appropriate Authorities who are requesting an update on an allocation of an appeal/review or a referral.
- Contact point for members of the public prior to allocation of Appeals & Reviews, advising on allocation times, appeal rights, and how to submit appeals and further information.
- Filing and photocopying duties
- Maintaining Perito case files prior to allocation to a decision maker.
- Triage of post items and emails
- Create and manage file parts and media for the directorate
- Copy and encryption of all media types, including BWV and CCTV.
- Downloading of media and investigation papers from cloud based applications.
- Updating Sharepoint with relevant documents and ensuring templates and passwords are kept up to date
- Travel bookings/car hire for colleagues as requested
2. Referrals
- Creation of new referrals on Perito
- Forward referrals to appropriate department
- Ensure all documents and information are saved to the case and media encrypted and sent to the appropriate decision
3. Appeals & Reviews
- Creation of new Appeals/Reviews on Perito
- Update Appeal & Review spreadsheets
- Send and save acknowledgement letters for Appeals or Reviews and email the appropriate force
- Deal with Appeal or Review queries from members of the public, police forces and other policing bodies.
- Checking Appeal/Review documentation and assess who the appropriate Appeal/Review body is, and deciding whether it has been received in time and whether it requests a validity assessment.
- Communicating in writing and verbally with forces/police bodies and members of the public regarding appeals
- Acting as single point of contact (SPOC) for certain appellants dealing specifically with the setting up of their appeals/reviews ensuring they are provided with a consistent service
- Printing WFH documents for Casework Managers.
- Contact police forces to obtain background information.
- Review background papers for cases and ensuring all key documents and media listed in the Investigators report have been requested from the police force.
- Processing translation requests both verbally and written (appeal related).
- Chasing Death and Serious Injury reports from appropriate authorities and ensuring case files complete for Casework Managers to work.
- Prepare closed Appeals and Reviews for filing and archiving.
4. Other Police Reform Act work
- Log new applications from Appropriate Authorities
- Ensure all documents and information is saved to the case
- Acknowledge receipt of applications to the Appropriate Authority
- Updating and maintaining allocation spreadsheets, including allocating for Senior Casework Managers.
The Ideal Candidate
Essential Experience
- Good secondary school level education, including English and Maths to GCSE grade C or equivalent
- IT literate including competency in Microsoft Office and electronic databases in particular having good Microsoft Excel skills in order to collate, store and present data.
- Ability to work on own initiative
- Must have high integrity with an ability to act with discretion and to deal appropriately with confidential matters (this post requires Security Clearance)
- Ability to deal appropriately with a wide range of people at all levels, both within and outside the IOPC
- A flexible approach to work, including the ability to work to tight deadlines and to deal with changing priorities.
- Good oral and written communication skills
- Must be proactive in approach to work
- The ability to deal with high profile, sensitive matters, which sometimes can be of an upsetting nature.
Desirable Experience
- Some knowledge of the work of the IOPC and key legislation which governs its operation
- Good oral and written communication skills in Welsh.
- Knowledge and experience of dealing with digital media, including encryption.
*Please note that candidates must be 18 or over to apply for this apprenticeship. *
The role requires basic DBS clearance
National security vetting: clearance levels - GOV.UK (www.gov.uk)
Reasonable Adjustments
- Extra time for presentations or interview questions
- Formatting changes such as colours for text or background on written assignments
- Questions presented in writing during interviews
If you require any reasonable adjustments to our recruitment process, please email campaigns@policeconduct.gov.uk
Package Description
- 27.5 days paid annual leave (increasing with service to 32.5 days)
- Options to carry over, buy or sell annual leave
- Civil Service pension
- Civil Service maternity leave package
- PAM employee assistance programme
- Access to Civil Service Sports Council (CSSC) membership
- Cycle to work scheme
- Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
- Car Leasing Scheme
- Staff networks focused on each of the protected characteristics – run for staff, by staff:
- Enable Network
- Welsh Network
- Age Network
- Pride and LGBTQI+ Network
- Sex and Family Network
- Race, Religion and Belief Network
- All Ages Network
Additional Information:
The IOPC is not eligible to participate in the Civil Service transfer process, therefore successful candidates will not be able to transfer to the IOPC on their existing terms and conditions.
The IOPC does not participate in the UK Visa Sponsorship Scheme therefore, candidates will have to provide evidence of their Right to Work in the UK if offered a role with us.
This role is exempt from the Rehabilitation of Offenders Act 1974, therefore a standard Disclosure and Barring Service (DBS) check will be carried out for the successful candidate during the pre-employment process.
Any move to the Independent Office for Police Conduct from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Emotional Consideration:
In performing this role, you will have regular exposure to distressing material which will likely be impactful, traumatic and challenging. Given the nature of the work, it is also possible that you will have contact with individuals who are experiencing extreme distress. The IOPC recognises this and offers all staff a range of wellbeing provisions, including TRiM (Trauma Risk Management) peer-to-peer support, a dedicated Wellbeing Advisor, and access to free confidential counselling. All staff are strongly encouraged to proactively access and engage with the support available. If you would like to speak about this element of the role with somebody already doing similar work at the IOPC, please contact recruitment@policeconduct.gov.uk and this can be arranged.
Rydym yn croesawu ymgeiswyr i ymgeisio am rolau trwy gyfrwng y Gymraeg fel eu dewis iaith.
Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity behaviours
About the Company
As a completely independent organisation, the IOPC seeks to uphold the rights of the public and investigate the most serious matters, including deaths following police contact, to promote learning and influence change in policing. The IOPC is an organisation steeped in history, influenced by significant figures such as Stephen Lawrence and Sir William Macpherson. We are looking for people to uphold our core values, and in return we will give you a supportive and inclusive work environment to flourish in.
Be yourself
The IOPC is committed to promoting equality and valuing diversity in everything we do. Our vision is to be, and to be seen as, a leader in inclusive employment and services, demonstrating this ethos in everything that we do.
- As a silver standard Stonewall employer, we continue to commit to being a LGBTQ+ employer through the work of our Pride LGBTQ+ Staff Network, creating welcoming environments for lesbian, gay, bi and queer people.
- We are pleased to share that we are a signatory of the Business in the Community Race at Work Charter. The Charter is composed of five calls to action for leaders and organisations across all sectors.
- Being a Disability Confident employer, the IOPC is dedicated to removing the barriers for disabled people to thrive in the workplace.
- Our Staff Networks are constantly working to make the IOPC the leaders of inclusive employment, from our Allyship Programme to Welsh Language Standards and our Know the Line Policy, we are constantly seeking new ways to create an environment for all to develop and thrive.
